Cancellation & Refund Policy

Who we are

Observe Reality is operated by GAYATEK NATION AND MEDIA (Business Name Registration Number BN 3542583).

Cancelling

You can cancel Observer or Observer Annual at any time from the Membership page using Manage billing.

When you cancel, your membership stays active until the end of the current paid billing period. After that, your account moves to the free Explorer plan. Your saved items and past explorations are kept.

Changing plans

When you switch between monthly and annual, the price difference is calculated for the remaining time and charged or credited straight away. Explorations you have already used this month still count after the switch.

Failed payments

If a renewal payment fails, you keep access while the payment is retried. If it cannot be collected, the membership ends and your account moves to Explorer.

Refunds

We do not normally provide refunds for a billing period that has already begun or for unused subscription time, except where required by applicable law, where a duplicate or erroneous charge has occurred, or where the paid service has materially failed to be provided.

Annual subscriptions are not normally partially refunded simply because a customer cancels before the end of the annual term, except where required by law or where we determine that a refund is appropriate because of a service failure or billing error.

Your statutory rights

Where applicable consumer law gives you a mandatory cooling-off, cancellation or refund right, those statutory rights will be honoured. Nothing in this policy limits any non-waivable consumer rights under applicable law.

Questions

For help with billing, write to support@observereality.com or visit the Contact page.

Effective date

This policy takes effect on 7 October 2026.